Accessibility statement for Santander Cycles Leicester
This accessibility statement applies to www.rideonleicester.com and all its pages including the private area for registered and authenticated users.
This website is run by Ride On Scotland Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- see all the text content as it has enough contrast and size, but you can also change font sizes from your browser’s settings
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website and fill-in the forms using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
How accessible this website is
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text nor change the color of the text;
- navigation with just keyboard, screen reader and speech recognition software may be more difficult in some interactive parts like booking, purchase, stations map and the transactions table;
- there’s a limit to how far you can magnify the map; if you navigate using a screen reader you have access to an alternative station list.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you within 5 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
After receiving your call or email, your inquiry will be redirected to the right person within our organisation.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us www.rideonleicester.com/support.
Technical information about this website’s accessibility
Ride On Scotland Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
It’s not always possible to easily navigate through the tables using just keyboard, screen readers or speech recognition software, especially the Transactions list (and their filters), the Trips list and the tab panel of the purchase process. This is due to the markups we use to ensure responsiveness requirements of the website.
We plan to implement a solution for these problems by the end of 2021 so that all the content displayed in tables and modals/pop-ups is accessible.
Interactive tools and transactions
Some of our interactive elements are difficult to navigate using a keyboard. For example, you may have difficulties understanding some content displayed through CSS. This only affects the My Stats section.
When you navigate the private area of the website as an authenticated user, your session can expire. When this happens we notify you about your session timeout right after your session is expired, so you cannot request more time and all the not saved information will be lost. The reason for this behavior is that user’s login details and sessions are managed through specialized third party software and ‘skinned’ to look like our website.
Our authentication tool automatically refreshes the token when the user is interacting with the page. So, despite it is not possible to request more time to prevent unexpected session expiration, it’s unlikely for this to happen while the user is in the middle of a process of filling a form or purchasing a plan. The session expires only when there’ve been no activity for a certain amount of time (in our case it’s 30 minutes).
We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 2022.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs documents are essential to providing our services. For example, we have PDFs with information about all the charges and payments (receipts). By 2022 we plan to either fix these or replace them with accessible HTML pages.
Nevertheless users also receive an email for each payment where they can see the receipt in html format as well.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Some features work through pop-ups or modals (for example, cancelling your subscription or booking of an e-bike or a dock). While modal dialog boxes work properly (it traps the keyboard focus and allows interaction until the necessary action is performed or the dialog box is closed) and the content inside them is accessible for screen readers, we understand that some features would be more accessible in a different format.
By 2022 we plan to replace such interactions where possible with a different behavior avoiding modal dialog boxes and pop-ups.
Preparation of this accessibility statement
This statement was prepared in November 2020. It was last reviewed in November 2020.
This website was last tested in October 2020. The test was carried out by Ride On Consulting S.L.
We used a user flow oriented approach to select pages for testing. According to this approach we’ve selected in the first place those pages shown as part of the main flows on our website, including: registration and settings forms, password reset, plan purchase and cancellation of subscription, booking, navigating through pricing, reporting problems etc.
We’ve also tested each website section accessible from the navigation menu, as well as pages and flows initiated from there: Home, Map and Bookings, My account, Trips, Pricing, Support, Settings.